Cancellation by Client
To cancel or request rescheduling, contact Daysee at hello@dayseestudio.com as soon as possible. A cancellation or rescheduling request is effective when Daysee confirms receipt in writing.
Plans change, especially with kids. You can reschedule your session free of charge up to 48 hours before your appointment. Changes made within 48 hours are subject to a $50 rescheduling fee. If you cancel, your booking deposit is non-refundable. Cancellations within 48 hours are charged at 50% of the session price, and same-day cancellations or no-shows are charged in full.
- More than 48 hours before the session: (a) Reschedule — your deposit and any payment made will transfer to the new session date at no additional charge. (b) Cancel — your booking deposit is non-refundable; any remaining amount already paid will be refunded.
- Within 48 hours of the session: (a) Reschedule — a $50 rescheduling fee applies; your deposit and any payment made will transfer to the new booking. (b) Cancel — 50% of the total session fee will be charged or retained.
- Same-day cancellation or no-show: 100% of the total session fee will be charged.
All rescheduling is subject to Daysee’s availability. A rescheduling accommodation does not apply to a subsequent cancellation or no-show of the rescheduled session unless Daysee expressly agrees otherwise in writing.
Late Arrival
Arrive at the scheduled time stated in your booking confirmation. If you arrive late, Daysee may shorten the session to preserve subsequent bookings. The session fee remains due in full. If you are more than fifteen (15) minutes late, Daysee may treat the booking as a no-show if completing the session is no longer reasonably practicable.
Illness and Safety
For the safety of families and staff, contact Daysee promptly if a participant has a contagious illness, fever, vomiting, diarrhea, a known communicable condition, or another circumstance that may make attendance unsafe. Daysee may require rescheduling in its reasonable discretion. Daysee will consider reasonable requests to reschedule because of illness, but any accommodation remains subject to availability and the session-specific terms.
Rescheduling by Daysee
Daysee may need to reschedule or cancel because of illness, safety concerns, severe weather, building access issues, equipment failure, staff emergency, force majeure, or another circumstance beyond Daysee’s reasonable control. Daysee will make reasonable efforts to provide notice and offer the earliest reasonably available replacement date.
If Daysee cannot reasonably reschedule the affected session, Daysee will refund the amounts paid for that session. To the fullest extent permitted by law, that refund or a rescheduled session is your sole remedy for a Daysee-initiated cancellation; Daysee is not responsible for incidental expenses such as travel, childcare, wardrobe, or missed work.
Custom Products and Third-Party Costs
Once production begins on a custom print, album, frame, or other product, the order is final and is not refundable except for damage, defect, fulfillment error, or as required by law. If a client-approved change requires nonrecoverable third-party charges, Daysee may require payment of those charges before confirming the change.
General
This Policy is incorporated into the Daysee Terms of Service and Session Agreement. Daysee may make reasonable, documented exceptions in its discretion; an exception in one instance does not require Daysee to grant an exception in another.
Questions may be sent to hello@dayseestudio.com. Daysee’s address is 45 South 4th Street, Brooklyn, NY 11249.